Assessor Resource

SHBBSPA001
Work in a spa therapies framework

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the performance outcomes, skills and knowledge required to promote spa treatments and create and maintain a spa services environment.

It requires the ability to prepare spa work areas, recommend suitable spa therapies to clients, monitor the spa environment, complete shutdown of treatment rooms and equipment, and promote environmentally sound spa practices.

This unit applies to beauty and spa therapists who work in day, destination and resort spas. In this environment they work in a team but are responsible for individual client recommendations and for maintenance of the spa area.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare spa work environment.

1.1 Ensure water use and water hygiene complies with requirements.

1.2 Clean, operate and maintain equipment according to manufacturer instructions.

1.3 Report malfunctioning equipment.

1.4 Set up designated wet rooms safely.

1.5 Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption.

1.6 Set lighting, temperature and relaxation music for the spa.

2. Promote spa therapies to clients.

2.1 Welcome client to salon consistent with salon branding and market position.

2.2 Display courteous and respectful behaviour towards all clients.

2.3 Explain to client features and benefits of wet and dry spa therapies, treatments and complementary products.

2.4 Show client spa environment and explain spa etiquette.

3. Monitor spa environment.

3.1 Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination.

3.2 Check and maintain water quality and hygiene.

3.3 Co-ordinate with colleagues to plan and maintain the spa environment.

3.4 Maintain service culture and relaxing ambience of the spa environment.

4. Complete spa shutdown.

4.1 Clean and disinfect spa equipment and treatment tables.

4.2 Ensure equipment and treatment areas are shut down according to spa policies and procedures.

4.3 Replenish treatment areas as required.

4.4 Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

4.5 Notify colleagues of availability of vacated treatment area.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate spa technical skills and work in a spa services environment for a minimum of six, three hour work periods that individually or in combination, demonstrate:

preparing, cleaning and shut down of:

steam equipment

hydro tub

Vichy shower, or wet table, or spa capsule

hot towel cabinets

wet areas

testing water and chemical levels

maintaining lighting, temperature, spa environment and spa etiquette to ensure spa ambience

monitoring environmental impacts of a spa environment and identifying opportunities for reducing environmental impacts

select, sequence, and promote to four different clients:

wet treatments:

steam room

hydro tub

Vichy shower, or wet table, or spa capsule

dry treatments:

body exfoliation

body wraps

massage

present self, according to organisational policy.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing spa treatments

organisational policies and procedures relevant to providing spa therapies:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

sustainability and environmentally sound practices:

energy efficiency

waste minimisation and disposal

recycling

water efficiency

work health and safety

legal and insurance liabilities and responsibilities regarding spas and spa therapies

definition of spa:

healing through water

philosophy of current spa movement

spa history and development:

origins of hydrotherapy

overseas trends

development of current spa movement

cultural healing traditions

theories and principles of spa therapies:

Thalassotherapy

Balneotherapy

Kneipp therapy

detailed knowledge of the features and benefits of wet and dry room therapies

properties of water:

heat capacity

heat vaporisation and density

ph scale

characteristics of water:

buoyancy

turbulence

chemical properties of water:

spa behaviour of water under different conditions

benefits of water in spa treatments

chemicals appropriate to spa environment to maintain water hygiene

water hygiene:

infection and cross infection

cross contamination

methods of disinfection and sterilisation

efficient and sustainable procedures for water supply

definition of signature treatments

management of adverse reactions to spa treatments:

dizziness

nausea

skin irritation

headache

factors that contribute to spa ambience:

lighting and colours

relaxation background music or sounds

quiet areas and general noise management

perfumed oils or candles

decaffeinated and herbal refreshment

cool drinks

snack service.

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different spa treatment requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

equipment instructions

product instructions and safety data sheets

organisational policies and procedures relevant to spa therapies.

Assessment must ensure use of:

cleaning and disinfection products and equipment

computer with salon software

hydro tub

reception area

relaxation area

shower change facilities

spa equipment

spa menu

steam equipment

Vichy shower, wet table or spa capsule

water treatment chemicals

wet and dry treatment rooms.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare spa work environment.

1.1 Ensure water use and water hygiene complies with requirements.

1.2 Clean, operate and maintain equipment according to manufacturer instructions.

1.3 Report malfunctioning equipment.

1.4 Set up designated wet rooms safely.

1.5 Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption.

1.6 Set lighting, temperature and relaxation music for the spa.

2. Promote spa therapies to clients.

2.1 Welcome client to salon consistent with salon branding and market position.

2.2 Display courteous and respectful behaviour towards all clients.

2.3 Explain to client features and benefits of wet and dry spa therapies, treatments and complementary products.

2.4 Show client spa environment and explain spa etiquette.

3. Monitor spa environment.

3.1 Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination.

3.2 Check and maintain water quality and hygiene.

3.3 Co-ordinate with colleagues to plan and maintain the spa environment.

3.4 Maintain service culture and relaxing ambience of the spa environment.

4. Complete spa shutdown.

4.1 Clean and disinfect spa equipment and treatment tables.

4.2 Ensure equipment and treatment areas are shut down according to spa policies and procedures.

4.3 Replenish treatment areas as required.

4.4 Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

4.5 Notify colleagues of availability of vacated treatment area.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate spa technical skills and work in a spa services environment for a minimum of six, three hour work periods that individually or in combination, demonstrate:

preparing, cleaning and shut down of:

steam equipment

hydro tub

Vichy shower, or wet table, or spa capsule

hot towel cabinets

wet areas

testing water and chemical levels

maintaining lighting, temperature, spa environment and spa etiquette to ensure spa ambience

monitoring environmental impacts of a spa environment and identifying opportunities for reducing environmental impacts

select, sequence, and promote to four different clients:

wet treatments:

steam room

hydro tub

Vichy shower, or wet table, or spa capsule

dry treatments:

body exfoliation

body wraps

massage

present self, according to organisational policy.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing spa treatments

organisational policies and procedures relevant to providing spa therapies:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

sustainability and environmentally sound practices:

energy efficiency

waste minimisation and disposal

recycling

water efficiency

work health and safety

legal and insurance liabilities and responsibilities regarding spas and spa therapies

definition of spa:

healing through water

philosophy of current spa movement

spa history and development:

origins of hydrotherapy

overseas trends

development of current spa movement

cultural healing traditions

theories and principles of spa therapies:

Thalassotherapy

Balneotherapy

Kneipp therapy

detailed knowledge of the features and benefits of wet and dry room therapies

properties of water:

heat capacity

heat vaporisation and density

ph scale

characteristics of water:

buoyancy

turbulence

chemical properties of water:

spa behaviour of water under different conditions

benefits of water in spa treatments

chemicals appropriate to spa environment to maintain water hygiene

water hygiene:

infection and cross infection

cross contamination

methods of disinfection and sterilisation

efficient and sustainable procedures for water supply

definition of signature treatments

management of adverse reactions to spa treatments:

dizziness

nausea

skin irritation

headache

factors that contribute to spa ambience:

lighting and colours

relaxation background music or sounds

quiet areas and general noise management

perfumed oils or candles

decaffeinated and herbal refreshment

cool drinks

snack service.

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different spa treatment requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

equipment instructions

product instructions and safety data sheets

organisational policies and procedures relevant to spa therapies.

Assessment must ensure use of:

cleaning and disinfection products and equipment

computer with salon software

hydro tub

reception area

relaxation area

shower change facilities

spa equipment

spa menu

steam equipment

Vichy shower, wet table or spa capsule

water treatment chemicals

wet and dry treatment rooms.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure water use and water hygiene complies with requirements. 
Clean, operate and maintain equipment according to manufacturer instructions. 
Report malfunctioning equipment. 
Set up designated wet rooms safely. 
Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption. 
Set lighting, temperature and relaxation music for the spa. 
Welcome client to salon consistent with salon branding and market position. 
Display courteous and respectful behaviour towards all clients. 
Explain to client features and benefits of wet and dry spa therapies, treatments and complementary products. 
Show client spa environment and explain spa etiquette. 
Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination. 
Check and maintain water quality and hygiene. 
Co-ordinate with colleagues to plan and maintain the spa environment. 
Maintain service culture and relaxing ambience of the spa environment. 
Clean and disinfect spa equipment and treatment tables. 
Ensure equipment and treatment areas are shut down according to spa policies and procedures. 
Replenish treatment areas as required. 
Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures. 
Notify colleagues of availability of vacated treatment area. 
Ensure water use and water hygiene complies with requirements. 
Clean, operate and maintain equipment according to manufacturer instructions. 
Report malfunctioning equipment. 
Set up designated wet rooms safely. 
Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption. 
Set lighting, temperature and relaxation music for the spa. 
Welcome client to salon consistent with salon branding and market position. 
Display courteous and respectful behaviour towards all clients. 
Explain to client features and benefits of wet and dry spa therapies, treatments and complementary products. 
Show client spa environment and explain spa etiquette. 
Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination. 
Check and maintain water quality and hygiene. 
Co-ordinate with colleagues to plan and maintain the spa environment. 
Maintain service culture and relaxing ambience of the spa environment. 
Clean and disinfect spa equipment and treatment tables. 
Ensure equipment and treatment areas are shut down according to spa policies and procedures. 
Replenish treatment areas as required. 
Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures. 
Notify colleagues of availability of vacated treatment area. 

Forms

Assessment Cover Sheet

SHBBSPA001 - Work in a spa therapies framework
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SHBBSPA001 - Work in a spa therapies framework

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: